Refund Policy

Refund, Return, and Cancellation Policy
Effective Date: May 3oth, 2025

1. Cancellation Policy

1.1 Service Appointment Cancellations

• • Cancellations made at least 24 hours prior to the scheduled appointment will not incur any cancellation fee.

  • Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.

  • If our technician arrives at your location and is unable to perform the service due to lack of access or other customer-related issues, a service call fee may be charged.

1.2 No-Shows

• • If you fail to be present at your scheduled appointment without prior notice, a service call fee will apply.

2. Deposit Policy

2.1 Non-Refundable Deposits

• • All deposits made to Chill Out Pros are non-refundable. Deposits are used to secure your appointment and order necessary parts.

2.2 Application of Deposits

• • Deposits will be credited toward the final invoice for the services provided.

3. Refund Policy

3.1 No Refund Policy

• • Chill Out Pros does not issue refunds for services rendered. If the appliance continues to malfunction after service, we will offer repair options as per our warranty.

3.2 Dissatisfaction with Service

• • If you are unsatisfied with the service, please contact us within 24 hours of completion. We will make reasonable efforts to address your concerns, including additional service or adjustments, covered under our warranty terms.

4. Service Guarantee

4.1 Warranty Coverage

• • All labor is warranted for 30 days from the date of service. This warranty excludes fuses, Freon, filters, access valves, and moving parts.

4.2 Warranty Claims

To make a claim under warranty:

• • Contact us within 24 hours of identifying the issue.

  • Provide reasonable access for our technicians to inspect and perform any necessary warranty service.

4.3 Warranty Limitations

• • Warranty is limited to Chill Out Pros’ own services and does not extend to third-party actions or referrals.

5. Estimates and Billing

5.1 Written Estimates

• • We provide written estimates before performing repair work. No additional charges will be incurred without your prior approval.

5.2 Diagnostic Fees

• • A diagnostic fee may apply if you decide not to proceed with the repair after we determine the issue.

6. Contact Information

If you have questions or need assistance, please contact us:

Chill Out Pros
Get Service LLC
732 S 6th St Ste N
Las Vegas, NV 89101
📞 Phone: (747) 298-5340
✉️ Email: info@chilloutpros.com